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ServiceNowRegistered Partner
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ZscalerReseller Partner

Four integrated workflows. The exact wiring, end to end.

Each workflow below is something we deploy. Not a slide — a real, named, repeatable integration that ships in 4–8 weeks each. Pick the one that matches a pain you have.

Threat alert → Incident: 01 · Threat alert → Incident

Zscaler sees a threat. ServiceNow opens the case before SecOps notices.

The most common workflow request. ZIA detects something — malware, known-bad destination, policy violation — and a triaged ServiceNow incident is open with full context before a human reads the alert.

Zscaler ZIA

Detection event
User identity
Device context
Risk score

Integration layer

Webhook · streaming logs
CMDB enrichment lookup
Severity calculation
Assignment routing

ServiceNow SIR

Incident created
Priority assigned
Routed to SOC queue
SLA clock starts
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Platform requirement

Requires ServiceNow Security Incident Response (SIR). If you don't already have it, we can scope licensing alongside the integration. Talk to us about it →

What gets built

1
Webhook listener in ServiceNow. Receives ZIA streaming events; validates payload signature.
2
CMDB lookup script. Resolves user → device → business service; attaches to the incident.
3
Severity calculator. Combines ZIA risk score with CMDB criticality to set incident priority.
4
SOC routing rules. Auto-assigned to the right queue with full context attached.

Who owns what after launch

Your team

SOC playbooks and triage SLAsIncident severity tuningRouting rule maintenance

ManaForce-built

Webhook listener and parserCMDB enrichment logicSeverity calculator

HR onboarding → Access: 02 · HR onboarding → Access

A new hire request in ServiceNow provisions Zscaler access. No manual handoff.

Most onboarding flows stop at "create an Active Directory account." Real onboarding has to grant the right Zscaler policy, app segments, and posture profile — the morning the person starts.

ServiceNow HRSD

New hire request
Role assignment
Manager approval
Start-date trigger

Integration layer

Role → Zscaler group map
SCIM user provisioning
Application segment assignment
Posture profile selection

Zscaler

User provisioned
Group membership applied
Apps accessible Day 1
Audit-evidence created
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Platform requirement

Requires ServiceNow HR Service Delivery (HRSD). If your HRSD footprint is partial or absent, we can scope a phased HRSD rollout alongside the integration. Talk to us about it →

What gets built

1
Role-to-policy mapping table. Maps ServiceNow business roles to Zscaler groups, segments, posture profiles.
2
HRSD trigger workflow. Fires on start-date with manager approval as the gate.
3
SCIM provisioning bridge. User created in IDP and Zscaler simultaneously.
4
Day-1 verification check. Confirms access works before user logs in.

Who owns what after launch

Your team

Role-to-policy mapping decisionsHR data qualityManager approval workflow

ManaForce-built

HRSD → Zscaler trigger workflowSCIM bridgeDay-1 verification automation

Offboarding → Revoke: 03 · Offboarding → Revoke

Termination workflow triggers full Zscaler revocation — with audit evidence.

A terminated employee with even a 24-hour delay in revocation is an audit finding, security incident, and HR concern simultaneously. This workflow closes that gap to seconds.

ServiceNow HRSD

Termination submitted
Effective time stamp
HR + manager confirm
Trigger fires

Integration layer

Identity revocation call
Active session termination
Group memberships removed
Audit-evidence record

Zscaler

User disabled
Active sessions killed
Apps no longer accessible
Evidence in GRC record
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Platform requirement

Requires ServiceNow HRSD plus GRC for the audit-evidence component. The core revocation runs on HRSD alone; GRC adds the formal evidence record auditors expect. Talk to us about it →

What gets built

1
Termination workflow trigger. Fires immediately on confirmed termination — no batch.
2
Multi-system revocation orchestrator. Calls IDP, Zscaler, downstream apps in parallel.
3
Active-session kill switch. Existing Zscaler sessions terminated, not just future logins blocked.
4
Audit-evidence record. Time-stamped GRC entry showing every system revoked and when.

Who owns what after launch

Your team

HR-side termination process disciplineReasonable-suspicion expedited pathsAudit reporting cadence

ManaForce-built

Revocation orchestratorSession kill integrationGRC evidence automation

Continuous compliance: 04 · Continuous compliance

Zscaler policy state and access events flow into ServiceNow GRC as ongoing evidence.

Compliance is usually a quarterly scramble. This workflow inverts the model: evidence flows continuously, audits become a query, and the quarterly fire drill goes away.

Zscaler

Policy state changes
Access decisions
Posture compliance
DLP events

Integration layer

Streaming feed normalization
Control framework mapping
Evidence packet generation
Auto-attach to control

ServiceNow GRC

Continuous control monitoring
Evidence pre-attached
Auditor query-ready
Drift alerts on changes
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Platform requirement

Requires ServiceNow GRC (Policy & Compliance Management at minimum; Continuous Authorization & Monitoring unlocks the full feature set). Most clients add it alongside this rollout. Talk to us about it →

What gets built

1
Streaming event ingestion. Zscaler events normalized to a common schema in ServiceNow.
2
Control framework mapping. Each event mapped to specific controls (SOC2, ISO 27001, HIPAA, PCI).
3
Evidence packet automation. Audit-grade packets created and attached to GRC control records.
4
Drift detection. Alerts when policy state deviates from approved baseline.

Who owns what after launch

Your team

Control framework selectionAudit relationshipsDrift response playbooks

ManaForce-built

Streaming feed and normalizationEvidence packet generatorDrift alerting and routing

Pick the workflow that solves the loudest problem in your environment first.

Our 1-week assessment scopes the integration roadmap, identifies the three workflows to ship first, and tells you exactly which platform components you have, which you'd need, and what the licensing path looks like.

Start 1-Week AssessmentTalk to an architect