Operationalize zero trust on the platform that already runs your business.
When Zscaler signals flow into ServiceNow workflows, security stops being a separate stack — and starts being measurable, auditable, and automatable inside the system your IT and security teams already live in.
70%
Faster breach-to-resolution when Zscaler alerts auto-trigger ServiceNow incident workflows.
Directional benchmark from integrated rollouts. Yours: assessed in week one.
The gap most clients hit
Two great platforms doing parallel work
You bought Zscaler to enforce zero trust. You bought ServiceNow to run IT. Most clients run them as two parallel stacks — security alerts fire in one place, work gets done in another, and the bridge is a human copying tickets between consoles.
Without integration
- Zscaler alerts live in the ZIA console
- SecOps manually opens tickets in ServiceNow
- Risk scores don't reach the CMDB
- Compliance audit needs evidence from two systems
- Onboarding/offboarding is a multi-tool dance
With ManaForce integration
- Zscaler signals create ServiceNow incidents automatically
- Risk and policy state surface inside the CMDB
- HR-driven access flows trigger Zscaler policy changes
- One audit trail across both platforms
- SLAs and MTTR finally include security work
How it works
Zscaler tells ServiceNow what's happening. ServiceNow tells Zscaler what to do.
Zscaler · signals in
ServiceNow as operating layer
Zscaler · actions out
Use cases we deploy
Four integrated workflows clients ask for first
Threat alert → Incident
Zscaler ZIA threat detection auto-opens a triaged ServiceNow incident with user, device, and risk context attached.
HR onboarding → Access
New hire request in ServiceNow provisions Zscaler policy, segments, and app access — no separate admin step.
Offboarding → Revoke
Termination workflow in ServiceNow triggers full Zscaler revocation, evidenced for audit in one record.
Continuous compliance
Zscaler policy state and access events flow into ServiceNow GRC as ongoing evidence — not a quarterly scramble.
Why this needs one partner, not two
No vendor finger-pointing
When the integration breaks, one team owns it.
Architects who speak both
Certified on the platform and the security stack.
One roadmap, phased
Stabilize → integrate → automate. No big-bang.
Find out which integrated workflow pays back fastest in your environment.
One-week assessment scoped specifically for clients running both ServiceNow and Zscaler. You leave with the integration roadmap and the three workflows to ship first.